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Is the Windows Security Pin Request interfering with Amazon OTP authentication?

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britt.michelsen
britt.michelsen

When I try to log on to my Amazon account, I get a Windows Security "Making Sure It's You" request to enter my PIN number. But when I do that, the Amazon OTP system doesn't work. I have no idea whether the PIN request has any bearing on the non-functioning OTP system, but can I eliminate the PIN request to see if it does? I have been in contact with Amazon 4 times in the last two weeks, and each time I am told to wait 24-48 hours to see 2-step authentication disabled, but to no avail. At this point I am grasping at straws.

When I try to log on to my Amazon account, I get a Windows Security "Making Sure It's You" request to enter my PIN number. But when I do that, the Amazon OTP system doesn't work. I have no idea whether the PIN request has any bearing on the non-functioning OTP system, but can I eliminate the PIN request to see if it does? I have been in contact with Amazon 4 times in the last two weeks, and each time I am told to wait 24-48 hours to see 2-step authentication disabled, but to no avail. At this point I am grasping at straws.
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