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Numerous obstacles to syncing mobile device with desktop

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  • 2 have this problem
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  • Last reply by SuMo Bot
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I wanted to switch to Firefox and they are making it difficult! I am using Firefox on Android and Windows 11 on desktop. All I want is to sync my mobile device to desktop. I followed the documentation. After all kinds of login obstacles, I was able to log in to the Firefox app. I clicked the menu and there is NO OPTION to “Sync and save data” as described in the documentation. I have wasted 30 minutes trying to figure this out. Please advise. thank you.

I wanted to switch to Firefox and they are making it difficult! I am using Firefox on Android and Windows 11 on desktop. All I want is to sync my mobile device to desktop. I followed the documentation. After all kinds of login obstacles, I was able to log in to the Firefox app. I clicked the menu and there is NO OPTION to “Sync and save data” as described in the documentation. I have wasted 30 minutes trying to figure this out. Please advise. thank you.

All Replies (1)

It's there, mine is showing my login. See screenshot Post a screenshot of what you're seeing.