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LOST FOLDERS

ejduffy38
ejduffy38

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information.

Need help ASAP to retrieve

Thanks

Ed Duffy [edited phone# and email from public community support forum]

I did your update today - and LOST ALL MY SAVED FOLDERS!! HELP! I have used Firefox for years - and now lost alot of important information. Need help ASAP to retrieve Thanks Ed Duffy [edited phone# and email from public community support forum]

Modified by James

All Replies (2)

markwarner22
markwarner22

How is saved folders a Firefox browser problem? What do you mean saved folder exactly?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Ed, were they folders in your Firefox bookmarks? If you open the Bookmarks Sidebar (Ctrl+B) and expand the Bookmarks Menu, Bookmarks Toolbar, and Other Bookmarks, can you find them somewhere in the wrong place?

If you meant email folders, is the problem in the Thunderbird email program? There is a separate forum for Thunderbird: https://support.mozilla.org/questions/new/thunderbird/form