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Problem with an update, initial password forgotten

d.christophersen

Dear all,

i have some problems with an update from Thunderbird.

To complete the update, my initial password is requested. But I have forgotten this password !!

My e-Mail - accout with Thunderbird is bchristophersen@t-online.de

I hope, you can give me help.

Thanks in advance

Bernd Christophersen

Dear all, i have some problems with an update from Thunderbird. To complete the update, my initial password is requested. But I have forgotten this password !! My e-Mail - accout with Thunderbird is bchristophersen@t-online.de I hope, you can give me help. Thanks in advance Bernd Christophersen

All Replies (1)

Thunderbird only retains the last password you provided. You can access that at settings>privacy&security, click savedpasswords and then showpasswords. However, if your account is prompting for the password, that implies that the saved password does not work.