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128.3.1esr (64-bit) - the app constantly crashes @ nsMsgDatabase::ClearHdrCache when running but not actively in use ?

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CSF User
CSF User

As the subject states: Since installing Thunderbird - 128.3.1esr (64-bit) - the app constantly crashes when running but not actively in use on Win11 Pro 23H222631.4317. Crashes do NOT appear to happen when using the app, tho it has crashed when removing duplicates from "local folders" top level, or conduction a "compress". Quite a few of my crash reports have been submitted.

Any ideas as to why?

As the subject states: Since installing Thunderbird - 128.3.1esr (64-bit) - the app constantly crashes when running but not actively in use on Win11 Pro 23H222631.4317. Crashes do NOT appear to happen when using the app, tho it has crashed when removing duplicates from "local folders" top level, or conduction a "compress". Quite a few of my crash reports have been submitted. Any ideas as to why?

Modified by Wayne Mery

All Replies (7)

Wayne Mery
Wayne Mery
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Please post a couple of your crash IDs here. You will find them at Help > Troubleshooting Information.

CSF User
CSF User Question owner

@wayne mery

Apologies, wasn't aware I needed to include crash ID's..

Report ID Date Submitted bp-ca9dfd00-fcda-4913-aa62-8f8cd0241011 10/11/2024, 11:07 AM bp-072f1408-e3bb-4500-a16a-5493d0241009 10/8/2024, 10:02 PM bp-2fc0e290-b7f0-4261-bc13-660480241007 10/7/2024, 11:20 AM bp-55aa29ac-877a-4695-9d7a-428f30241005 10/5/2024, 11:25 AM bp-5efd7b2d-b52e-4971-b783-49ea80241001 10/1/2024, 3:53 PM bp-bc57b8e3-afcb-4c83-a6cc-3e66a0240930 9/30/2024, 3:24 PM bp-e782fa14-b409-44ef-9776-722890240929 9/29/2024, 1:00 PM bp-69dc8bf0-b756-4d41-b475-973d20240918 9/17/2024, 7:58 PM bp-6644899a-4e24-41cb-9a1c-1d1060240915 9/15/2024, 1:10 PM bp-e3c88112-70ae-45ae-8592-0b8890240913 9/13/2024, 3:10 PM bp-aa8fc6ab-9f6e-4c72-ae08-cc3370240912 9/12/2024, 5:10 PM bp-294b2983-65ef-4599-9104-e823b0240910 9/10/2024, 5:20 PM bp-89509043-2876-4b78-b672-605b60240910 9/10/2024, 11:56 AM bp-d5384bcc-d425-4bd9-b76b-3e56f0240910 9/10/2024, 7:30 AM bp-f513b5fb-ef46-43b1-b0d8-008200240909 9/9/2024, 6:45 PM bp-4b083327-a457-4500-b064-e1a6a0240905 9/4/2024, 11:25 PM bp-2d58d1ba-ee20-4b5d-8213-c96650240901 9/1/2024, 10:48 AM

Modified by CSF User

CSF User
CSF User Question owner

@wsmwk I posted some crash ID's here and got a posting error.. Here's another attempt..

bp-ca9dfd00-fcda-4913-aa62-8f8cd0241011 10/11/2024, 11:07 AM bp-072f1408-e3bb-4500-a16a-5493d0241009 10/8/2024, 10:02 PM bp-2fc0e290-b7f0-4261-bc13-660480241007 10/7/2024, 11:20 AM bp-55aa29ac-877a-4695-9d7a-428f30241005 10/5/2024, 11:25 AM bp-5efd7b2d-b52e-4971-b783-49ea80241001 10/1/2024, 3:53 PM

Modified by CSF User

Wayne Mery
Wayne Mery
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Thanks. Your crash matches to https://bugzilla.mozilla.org/show_bug.cgi?id=1661960

Currently there is no workaround, other than don't use the addon.

CSF User
CSF User Question owner

Wayne,

thanks for the update and quick response. I use the "remove duplicates" because I constantly get duplicate messages in my inbox which are then replicated to local folders based on rules I have set up.

Modified by CSF User

Wayne Mery
Wayne Mery
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What happens if you disable automatic compact in Settings?

CSF User
CSF User Question owner

Wayne,

wasn't aware that automatic compact was active... unless you mean turning off the item in the pic. I've turned it off and will monitor. Thx for the suggestion