Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Random conents for emails

  • 3 replies
  • 1 has this problem
  • 24 views
  • Last reply by christ1

Owen Savill
Owen Savill

Comment from one of our users: "thunderbird is really not working right for me... it's a mess on the 'sent' folder, with either no content shown or the wrong email appearing to the wrong people...", please see image (1).png, and "on this e-mail, an image appears that I never ever have seen in my life. Can I use something else, that is not webmail? XXX mentioned she uses outlook and doesn't have issues at all", see image (2).png.

I've tried the compact folders "fix". This fix appears to only work on Windows.

The user is on a Mac and out in the field. They are non technical. I'm seeing them tomorrow but don't really know what I can do for their dilema, apart from setup Outlook as they request.

This has been a long standing issue, I raised it two years ago. Sorry I can't really add anything useful. If you can get back to me with what error data can be collected I'm happy to upload it.

Comment from one of our users: "thunderbird is really not working right for me... it's a mess on the 'sent' folder, with either no content shown or the wrong email appearing to the wrong people...", please see image (1).png, and "on this e-mail, an image appears that I never ever have seen in my life. Can I use something else, that is not webmail? XXX mentioned she uses outlook and doesn't have issues at all", see image (2).png. I've tried the compact folders "fix". This fix appears to only work on Windows. The user is on a Mac and out in the field. They are non technical. I'm seeing them tomorrow but don't really know what I can do for their dilema, apart from setup Outlook as they request. This has been a long standing issue, I raised it two years ago. Sorry I can't really add anything useful. If you can get back to me with what error data can be collected I'm happy to upload it.
Attached screenshots

Chosen solution

Try to rebuild the index file of the troubled folder.

Right-click the folder - Properties - Repair Folder

Read this answer in context 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Chosen Solution

Try to rebuild the index file of the troubled folder.

Right-click the folder - Properties - Repair Folder

Owen Savill
Owen Savill Question owner

Many thanks, that has solved the issue, for now. Why isn't this easier to get to, as it seems required, at least on Windows and Apple, and why isn't it run periodically in the background. It's like compacting folders, why do I need to be asked? Can't it just be run in the background? I know you can click that little checkkbox, but none of our users seems to notice that option!

christ1
christ1
  • Top 25 Contributor
  • Moderator
It's like compacting folders, why do I need to be asked? Can't it just be run in the background?

https://support.mozilla.org/en-US/kb/compacting-folders#w_how-can-i-configure-compact