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"Hmm. For some reason, we can't install Firefox."

Austin Rutger

I cannot install Firefox at all. If I try I get the message above, and I have tried everything but I couldn't fix it.

I cannot install Firefox at all. If I try I get the message above, and I have tried everything but I couldn't fix it.

All Replies (2)

Are you trying to install Firefox with the small online stub installer or with the full offline setup?

Try the full offline setup for Windows from https://www.mozilla.org/firefox/all/#product-desktop-release

I tried to install it with the online installer. So I decided to try and use the offline installer and it works.