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128.0.3 update failed and wiped everything.

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128.0.3 failed to install on my PC. It completely wiped my firefox, my personal account for both PC and Android, wiped all of my extensions and then left a folder called "Old firefox data" on my desktop. Firefox cant use this folder to import anything.

Wtf happened and why is my profile that is connected to my email completely wiped as well? I had a metric ton of bookmarked sites that I use for my websites, design, programming etc saved for my business and now its all gone and even the recovery backup is completely blank.

I'm baffled.

128.0.3 failed to install on my PC. It completely wiped my firefox, my personal account for both PC and Android, wiped all of my extensions and then left a folder called "Old firefox data" on my desktop. Firefox cant use this folder to import anything. Wtf happened and why is my profile that is connected to my email completely wiped as well? I had a metric ton of bookmarked sites that I use for my websites, design, programming etc saved for my business and now its all gone and even the recovery backup is completely blank. I'm baffled.