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Thunderbird stopped working and I cannot enter it at all to make amendments

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  • Last reply by Matt

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After receiving several spoof emails trying to tell me that Sky Yahoo was ceasing, Thunderbird is now useless. I deleted every spoof email, without actioning them. I am unable to even get into Settings, as I get a buffering indication. The latest genuine email I received was on 17th July. I get headings along the top of Thunderbird, which are just buffering. I have uninstalled the program and reinstalled a genuine copy from the Thunderbird website and it STILL shows the same problem. I include a screenshot to demonstrate the problem.

Best regards, Robin Pearn, friary@sky.com

After receiving several spoof emails trying to tell me that Sky Yahoo was ceasing, Thunderbird is now useless. I deleted every spoof email, without actioning them. I am unable to even get into Settings, as I get a buffering indication. The latest genuine email I received was on 17th July. I get headings along the top of Thunderbird, which are just buffering. I have uninstalled the program and reinstalled a genuine copy from the Thunderbird website and it STILL shows the same problem. I include a screenshot to demonstrate the problem. Best regards, Robin Pearn, friary@sky.com
Attached screenshots

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How about starting by right clicking a tab and selecting "close other tabs". That will clean up that issue of loading tabs. Then you might try uninstalling Norton to fix the rest of the issue, or Provide results for the following test on your system

  1. Does Thunderbird work as expected in Thunderbird troubleshooting mode?
  2. Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX