Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issue with video

  • 7 replies
  • 0 have this problem
  • 13 views
  • Last reply by jonzn4SUSE

more options

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video. I tried with Chrome and Edge and I don't have such issue. I have no extensions or add-ons installed. Cache and data are cleared. Could you please help me?

All Replies (7)

more options

Did this started recently?

Try Firefox from the Mozilla server since you appear to be using MSIX Firefox from the MS store.

You can find the full installer of the current Firefox release (122.0.1) in all languages and all operating systems here:

Helpful?

more options

I have the same issue with Firefox release (122.0.1) from the server.

Helpful?

more options

Provide an example of the issue. Does this video play? https://www.youtube.com/watch?v=_cXxsZ3D86A Post a screenshot showing the issue. What security software are you running?

Helpful?

more options

If this is not live when you check, just find another on YT from the home page live button.

Helpful?

more options

Install the Media Feature Pack if applicable.

Does it still happen in Troubleshoot Mode?

Helpful?

more options

After I installed Media Feature Pack the issues are cleared. The live videos are starting.

Helpful?

more options

Cool. Mark it as resolved and have a nice day.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.