Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Proxy issue?

  • No replies
  • 0 have this problem
  • 8 views
more options

I'm using Firefox to access academic papers and online books. Because most of this content requires a subscription, I usually visit these web pages through my University library site. However, its not letting me open the destination file. e.g. I can open https://www.tandfonline.com/doi/abs/10.1080/21670811.2018.1533788?journalCode=rdij20 but not the full article. To open the full article I need to be logged in through my institution's library.

I have changed my proxy settings to 'no proxy' - can you please suggest what else I can do?

It normally works fine on other computers.

Thanks, Claire

I'm using Firefox to access academic papers and online books. Because most of this content requires a subscription, I usually visit these web pages through my University library site. However, its not letting me open the destination file. e.g. I can open https://www.tandfonline.com/doi/abs/10.1080/21670811.2018.1533788?journalCode=rdij20 but not the full article. To open the full article I need to be logged in through my institution's library. I have changed my proxy settings to 'no proxy' - can you please suggest what else I can do? It normally works fine on other computers. Thanks, Claire