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Can't Delete Firefox Account

  • 4 replies
  • 0 have this problem
  • 19 views
  • Last reply by cor-el

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I've been trying to delete this very account for about 20 minutes now to no avail. I have a separate account, but want to associate it with this email and can't do that while this account exists. Every time I try to delete this account, it tells me that I've entered the wrong password. I have changed the password twice now with the same results, even given an extremely simple password. I'm hoping there's a nuclear option or something.

Furthermore, I'd like to express how displeased I am that this is my only recourse. Really wish I could get help from Mozilla staff instead of posting on a forum and hoping. That would probably get this solved much more quickly.

I've been trying to delete this very account for about 20 minutes now to no avail. I have a separate account, but want to associate it with this email and can't do that while this account exists. Every time I try to delete this account, it tells me that I've entered the wrong password. I have changed the password twice now with the same results, even given an extremely simple password. I'm hoping there's a nuclear option or something. Furthermore, I'd like to express how displeased I am that this is my only recourse. Really wish I could get help from Mozilla staff instead of posting on a forum and hoping. That would probably get this solved much more quickly.

All Replies (4)

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Dropa said

Firefox accounts can only be connected to one email login per account. To delete require the online email account to verify account deletion actions. And if you forgot the password there nothing much that anyone on here can do to help with forgotten passwords.

Ah, but if you look at the post, you'll note that I did log in successfully, as I have just now. The password is correct. The deletion screen tells me it is not, but the login does work. Thank you for reading closely!

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Dropa said

If you read your own post you clearly said Every time I try to delete this account, it tells me that I've entered the wrong password. So something isn't correct.

well thank you anyway for the help. now that we've established that, without question, the password is correct, can anybody provide some insight?

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It should be noted that this is on the confirmation screen to delete after I've already logged in. I am also logged in right now. I assumed that access to the account was a given since I'm on the account in question.

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Could a cross-site problem.

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.