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Locked out of password vault

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I carelessly opened an email and within seconds I had a problem with T'bird. The password vault was locked and although I had the correct password I could not get access. I deleted T'bird and the Mozilla maintenance folder, leaving Firefox in place. Reinstalled T'bird and the vault was still locked. Two a/v programs are negative. I guess there's a hidden folder somewhere that needs sorting out? I much prefer T'bird to anything else so I hope to find a solution. Thanks.

I carelessly opened an email and within seconds I had a problem with T'bird. The password vault was locked and although I had the correct password I could not get access. I deleted T'bird and the Mozilla maintenance folder, leaving Firefox in place. Reinstalled T'bird and the vault was still locked. Two a/v programs are negative. I guess there's a hidden folder somewhere that needs sorting out? I much prefer T'bird to anything else so I hope to find a solution. Thanks.

Chosen solution

Thank you for your very prompt reply David.

I have followed your advice and now have the password vault available again. I had already changed all email passwords via webmail so will input the email addresses into T'bird in a day or two.

Thanks again,

Caison.

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Are you referring to the primary password? If so, here is how to reset it: Go to tools>Developertools>error console - enter this text

   openDialog("chrome://pippki/content/resetpassword.xhtml")  

- the Reset button should appear. All passwords for accounts will be deleted

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Chosen Solution

Thank you for your very prompt reply David.

I have followed your advice and now have the password vault available again. I had already changed all email passwords via webmail so will input the email addresses into T'bird in a day or two.

Thanks again,

Caison.

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You're very welcome .

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Hi again David Unfortunately I rejoiced too soon! When I was entering the first email account again, after clicking Done TB said it had noticed my account was linked to a calendar and an address book called Will's address book and Will's calendar. I don't know a Will and don't use a calendar. Is this part of the intrusion that locked me out of the primary password input? I think I would feel happier if I knew these files that remain after deletion of TB were deleted as well, then a reinstall would be uncontaminated and I wouldn't have to worry about something coming back to bite me at a later date. I'm grateful for any help, many thanks Caison

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