Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps resetting my security settings.

  • 3 replies
  • 0 have this problem
  • 9 views
  • Last reply by Terry

johnattard
johnattard
more options

Hello. I hope you are having a great day. I like the feature where if I saved the password, Firefox automatically puts them in for me, but for some unknown reason, the settings keep reverting back and removing this option. It does not save my preferences so if I restart my computer, I have to change the settings again which is getting frustrating. Is there anything I can do to make this option permanent? Thanks for any info and have a great day Kind Regards John

Hello. I hope you are having a great day. I like the feature where if I saved the password, Firefox automatically puts them in for me, but for some unknown reason, the settings keep reverting back and removing this option. It does not save my preferences so if I restart my computer, I have to change the settings again which is getting frustrating. Is there anything I can do to make this option permanent? Thanks for any info and have a great day Kind Regards John

All Replies (3)

Dropa
Dropa
more options

That sounds more like a 3rd party Security software is removing that setting. You need to be sure Security software isn't interfering with Firefox AutoFill/AutoSave.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
Terry
Terry
more options

If you have security software, it may have installed a policy. Enter about:policies in the address bar and, if there is anything there, post the contents here. An autoconfig file may have been installed instead.

https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows https://support.mozilla.org/en-US/kb/customizing-firefox-using-autoconfig

Otherwise, this article may help.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save