Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Keeper extension for Firefox

  • 4 replies
  • 0 have this problem
  • 132 views
  • Last reply by joewvicars

more options

I cannot install the Keeper extension for firefox on version 113.0.1. I get an error "Download failed. check your connection". I have successfully installed the extension on other browsers on the same desktop computer, and on Firefox earlier versions on other computers at home.

I cannot install the Keeper extension for firefox on version 113.0.1. I get an error "Download failed. check your connection". I have successfully installed the extension on other browsers on the same desktop computer, and on Firefox earlier versions on other computers at home.

Chosen solution

What security software are you running? Try the same steps under a different Windows account.

Read this answer in context 👍 1

All Replies (4)

more options

So you're going to the add-on site and then clicking Add to Firefox. At what point do you get the error?

Modified by jonzn4SUSE

more options

Yes, this is on a Dell 660 running Windows 10. The error occurs after clicking the "add to Firefox" button. There is a short delay, then a message (in a red box) says "Download Failed. Check your connection". I've been working with Keeper support, tried their suggestions such as clearing history, to no avail. I've successfully added the Keeper extension on slightly older versions of Firefox on two other desktops, one using Windows 11, the other Windows 10. I'm ready to uninstall Firefox on the Dell 660 and install an older version (e.g.112.whatever), but if you have other suggestions, I'm open to trying them.

more options

Chosen Solution

What security software are you running? Try the same steps under a different Windows account.

more options

Logging in with a different windows account worked. Go figure! Thanks a bunch, I really didn't want to go back to an older version of Firefox.