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Highlighting for reading text on a website is not working

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A website I work with has the ability to click an icon and it reads the text for you as it highlights the text it is reading. However, I am having problems with either the highlighting being slow and behind the reading or not even showing up at all on short things. It is working on other computers so something is up here. Any idea?

A website I work with has the ability to click an icon and it reads the text for you as it highlights the text it is reading. However, I am having problems with either the highlighting being slow and behind the reading or not even showing up at all on short things. It is working on other computers so something is up here. Any idea?