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Passwords lost

  • 5 replies
  • 0 have this problem
  • 8 views
  • Last reply by Dropa

johneg
johneg
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Hi. The other day Firefox was playing up so I refreshed it which sorted it all out. However today I find all my saved passwords have gone. On researching this I see they may be in an old Firefox data on the desktop. Checking this there is a directory there dated 22/12/2022 which is when I did the refresh. Brilliant! But when I go into about:profiles it doesn't give me the option to "launch profile in new browser" which is what I think I need to do. Any help very gratefully received. Thank you. John

Hi. The other day Firefox was playing up so I refreshed it which sorted it all out. However today I find all my saved passwords have gone. On researching this I see they may be in an old Firefox data on the desktop. Checking this there is a directory there dated 22/12/2022 which is when I did the refresh. Brilliant! But when I go into about:profiles it doesn't give me the option to "launch profile in new browser" which is what I think I need to do. Any help very gratefully received. Thank you. John

All Replies (5)

Dropa
Dropa
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Did you read these help tips yet.

https://support.mozilla.org/en-US/questions/1310179 https://support.mozilla.org/en-US/questions/1303031

johneg
johneg Question owner
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Hi. Thanks for that. Sadly it did not help. I copied over key.4db and logins.json from the old firefox data on the desktop into the current profile folder but passwords still missing.

Dropa
Dropa
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Then at this point those are the needed files to restore the login but since those didn't find it then it most likely not much chanced to get them.

Modified by Dropa

johneg
johneg Question owner
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Thanks for your help. I used a specialist IT firm I've used before and they fixed it in 10 minutes. I must have been doing something wrong. Anyway all logins and passwords now restored but it has made me wary of doing a refresh ever again.

Dropa
Dropa
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I never do a refresh unless you backup the bookmark and login then and only then might I chance it. So one should look into doing that as a backup.

Modified by Dropa