Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails are replying to the wrong address

  • 1 reply
  • 0 have this problem
  • 16 views
  • Last reply by sfhowes

kristin10
kristin10
more options

I am sending emails to my clients from my business account but when they hit reply, it is switching to another gmail account. I don't have any settings set to direct it to "reply to" a different account.

I am sending emails to my clients from my business account but when they hit reply, it is switching to another gmail account. I don't have any settings set to direct it to "reply to" a different account.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

This will happen if gmail account A sends through the smtp that has gmail account B's User Name - the recipient sees the message as if it's sent from account B. Set up separate smtp servers for each account, and set each account to send on the smtp with a matching User Name.

https://support.mozilla.org/en-US/questions/1350593