Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

E-mails not working

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by gp

more options

Hi, My e-mails have suddenly stopped working. I can access old e-mails but can no longer send or receive. When an e-mail is sent to my account it bounces back. I have downloaded the thunderbord app on another device and tried to log in but says thunderbird failed to find settings for my account. Any Advice? Thanks very much for any help

Hi, My e-mails have suddenly stopped working. I can access old e-mails but can no longer send or receive. When an e-mail is sent to my account it bounces back. I have downloaded the thunderbord app on another device and tried to log in but says thunderbird failed to find settings for my account. Any Advice? Thanks very much for any help

All Replies (1)

more options

Hello

this can't be a Thunderbird problem - Thunderbird is just an email client, that is, a software that is talking to a mail server that is the mail agent on the Internet. The mail server is the equivalent to a post office - if one sends a mail to it, and it don't know the email address, it's sent back. The mail client has no role in this happening, it's entirely outside its function.

This is not a normal occurence, you should check with the mail provider (ISP ?). I have seen this only in the context of an ISP that is buying another and taking as a legacy the mail addresses created with the old ISP, and after some years decide it's not worth anymore to manage these old addresses and so write them off. Normally when it happens the persons having still old mail addresses are forewarned they must take a new account with the new provider's name.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.