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Receive error message first time I click to open Firefox

  • 5 replies
  • 0 have this problem
  • 3 views
  • Last reply by cor-el

mharmon
mharmon
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I'm running 64 bit Win 11 Pro Version 21H2 OS Build 22000.1219 and Firefox 107.0, and the first time I click to open Firefox, I receive message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item". If I clear the error box and click again, Firefox comes up normally. This happens every time I bring up Firefox. It's not a show-stopper, but very annoying.

Thanks for your help Mike Harmon [email removed from public]

I'm running 64 bit Win 11 Pro Version 21H2 OS Build 22000.1219 and Firefox 107.0, and the first time I click to open Firefox, I receive message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item". If I clear the error box and click again, Firefox comes up normally. This happens every time I bring up Firefox. It's not a show-stopper, but very annoying. Thanks for your help Mike Harmon [email removed from public]
Attached screenshots

Modified by James

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Where did you get Firefox from?

mharmon
mharmon Question owner
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Downloaded from mozilla! I've had the same version for several weeks (months?) and have just experienced the problem the past week. Could this be a bad Windows update?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Usually that message means the shortcut is wrong (pointing to the wrong location) or the program is no longer installed.

But you were able to start Firefox somehow?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Could you run some malware scans just in case: Troubleshoot Firefox issues caused by malware.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Could be a problem with your AV security software as more than one program is registered 

registeredAntiVirus: Webroot SecureAnywhere;McAfee VirusScan

Boot the computer in Windows Safe Mode with network support to see if that has effect.