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Firefox sync is empty after system reinstall

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by jonzn4SUSE

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Hi.

This is quite similar problem to mine: https://www.reddit.com/r/firefox/comments/szmlim/firefox_sync_is_empty_blank_after_fresh_windows/

Long story short: my computer crashed. I'm using Linux, and some lib package files got wiped along the way. Anyways, I checked I have nothing important locally and installed a fresh system, because I have everything in the cloud and don't care about my local files.

In my new Garuda Linux I opened Firefox, tried to log in. It asked me to confirm by email. I confirmed the code. It said it's wrong. I tried again. It said it was wrong again. Okay, I returned the password and got a new one. It synced... and I have no bookmarks, no settings, nothing. What the hell, how do I get them back?

This is the first time I get this issue. In the past the same situation with reinstall happened to me, too. All data was always safe in the sync. I really need all my bookmarks back, please help.

I could not find any useful info in the sync settings.

Hi. This is quite similar problem to mine: https://www.reddit.com/r/firefox/comments/szmlim/firefox_sync_is_empty_blank_after_fresh_windows/ Long story short: my computer crashed. I'm using Linux, and some lib package files got wiped along the way. Anyways, I checked I have nothing important locally and installed a fresh system, because I have everything in the cloud and don't care about my local files. In my new Garuda Linux I opened Firefox, tried to log in. It asked me to confirm by email. I confirmed the code. It said it's wrong. I tried again. It said it was wrong again. Okay, I returned the password and got a new one. It synced... and I have no bookmarks, no settings, nothing. What the hell, how do I get them back? This is the first time I get this issue. In the past the same situation with reinstall happened to me, too. All data was always safe in the sync. I really need all my bookmarks back, please help. I could not find any useful info in the sync settings.

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1670074424074 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1670074424363 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1670074424363 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1670075119704 Sync.SyncScheduler DEBUG Going to sleep, doing a quick sync. 1670075119705 Sync.Service DEBUG User-Agent: Firefox/107.0 (Linux x86_64) FxSync/1.109.0.20221124114028.desktop 1670075119705 Sync.Service INFO Starting sync at 2022-12-03 13:45:19 in browser session yOAiEfQHx_Jx 1670075119705 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1670075119709 Sync.Status INFO Resetting Status. 1670075119709 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1670075119709 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1670075119710 FirefoxAccounts DEBUG getOAuthToken enter 1670075119710 FirefoxAccounts TRACE getCachedToken returning cached token 1670075119710 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1670075119710 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1670075119711 Sync.SyncAuthManager INFO Getting sync key 1670075119711 Sync.SyncAuthManager INFO Getting a sync token from: https://ffsync.garudalinux.org/token/1.0/sync/1.5 1670075119711 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1670075119711 FirefoxAccounts DEBUG getOAuthToken enter 1670075119711 FirefoxAccounts TRACE getCachedToken returning cached token 1670075119711 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1670075119711 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://ffsync.garudalinux.org/token/1.0/sync/1.5 1670075119712 Services.Common.RESTRequest DEBUG GET request to https://ffsync.garudalinux.org/token/1.0/sync/1.5 1670075318523 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1670075318524 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1670075318528 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1670075318546 Services.Common.RESTRequest DEBUG GET https://ffsync.garudalinux.org/token/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1670075318547 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:41:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:64:16 _tokenServerExchangeRequest@tokenserverclient.js:243:13 1670075318547 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1670075318548 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1670075318549 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:41:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:64:16 _tokenServerExchangeRequest@tokenserverclient.js:243:13 1670075318566 Sync.Resource WARN GET request to https://ffsync.garudalinux.org/storage/1.5/3575/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1670075318567 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1670075318567 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1670075318569 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1670075318569 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1670075318572 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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marfa.dontsova said

In my new Garuda Linux I opened Firefox, tried to log in. It asked me to confirm by email. I confirmed the code. It said it's wrong. I tried again. It said it was wrong again. Okay, I returned the password and got a new one.

Did you mean to say that you reset your password?! If so, -----> https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it#firefox:linux:fx104

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Modified by jonzn4SUSE

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Did you have your data on another device? see screenshot Sorry for your loss, but going forward I recommend running Firefox on multiple devices and also run more than 1 version. If a device goes bad or Firefox goes BOOM, my data in several places and I can recover.

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