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Mozilla Firefox Keeps crashing

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  • Last reply by TyDraniu

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My Firefox keeps crashing. I can't open it at all. It opens and crashes within seconds. I don't know why because it was fine yesterday.... Crash ID: bp-d78cd263-9cac-4173-b5b4-f63f60221201

Anybody able to help? Thanks.

My Firefox keeps crashing. I can't open it at all. It opens and crashes within seconds. I don't know why because it was fine yesterday.... Crash ID: bp-d78cd263-9cac-4173-b5b4-f63f60221201 Anybody able to help? Thanks.

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Hello,

Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.

If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.

If Firefox is not running, you can start Firefox in Troubleshoot Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Troubleshoot Mode window appears, select "Open".

Fx88TroubleshootMode

If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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