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Mozilla crashes after windows reinctalled

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

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Hi!

I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open.

Please, look at my crash reports: bp-26b3d072-bfb3-414d-ace6-bc3220221130 bp-eba0db1c-ce82-4dd1-90fb-b04ee0221130 bp-e4338b69-3e42-41d0-b2b1-9cb4e0221130 bp-1d681c76-87e1-49ac-8f94-843b60221130 bp-e299e985-0355-4fd0-866f-e39330221130

Hi! I've reinstalled Windows and Mozilla crashes every time I started it. More often itoccures when YouTube page is open. Please, look at my crash reports: bp-26b3d072-bfb3-414d-ace6-bc3220221130 bp-eba0db1c-ce82-4dd1-90fb-b04ee0221130 bp-e4338b69-3e42-41d0-b2b1-9cb4e0221130 bp-1d681c76-87e1-49ac-8f94-843b60221130 bp-e299e985-0355-4fd0-866f-e39330221130

All Replies (3)

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I seeing looks like your Integrated Video is causing some issues. Did you update the correct Video driver when you reinstalled Windows. What kinda of computer is this.

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Thanks, mate! I just reset video driver and It seems everything is OK! Thank you!!!

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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.


Signature: Firefox 107.0.1 Crash Report [@ OOM | large | xul.dll | <unknown in ucrtbase.dll> | xul.dll | SymCryptRngAesGenerate ] MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate new chunk during GC