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Lost emails and address book after laptop reset

  • 2 replies
  • 0 have this problem
  • 47 views
  • Last reply by richenda

richenda
richenda
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I'm in a real fix. I had to do a computer reset nor realising I would loose a huge amount of information. I've lost all my emails and files and addresses. Vital for the running of my business. Is there anyway to get them back please?

I'm in a real fix. I had to do a computer reset nor realising I would loose a huge amount of information. I've lost all my emails and files and addresses. Vital for the running of my business. Is there anyway to get them back please?

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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I am assuming you did some form of windows reinstall. Check the C: drive using file explorer for a windows.old folder. If it exists there is hope.

richenda
richenda Question owner
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I think it was probably a factory reset but I've lost the email along with all the others! Yes there is a folder called Windows.old. When I click on it Users comes up and that shows two sub-folders - Users and riche - the latter I assume is the beginning of my name.