Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Move logins/passwords from Windows 8.1 to Windows 11.

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?

All Replies (2)

more options

Helpful?

more options

Why is Sync not working on the old device ? What Firefox version is running on the device ? If Sync isn't working then you can transfer logins.json and key4.db directly from the profile on the old device to the profile on the new device.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.