Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing emails from unified inbox

  • 5 replies
  • 0 have this problem
  • 40 views
  • Last reply by david

w2dsx
w2dsx
more options

2 questions actually -

First: My unified email inbox is missing all emails from a period of time yesterday (9/2/22) and is still not populating properly. The emails do exist in the individual accounts (have 3) but aren't making it to the unified box. Tried troubleshooting it myself, going into troubleshoot mode, looking for error messages (none). But honestly I don't have a clue and am not sure where to look. Windooze 10 with up to date drivers, Tbird 102.2.1 (32-bit).

Second: While looking up the Tbird version to copy and paste here, I noticed it says 32 bit. I've always had 64 bit and wonder if it went to 32 bit during an automatic update. Does it matter if it's 32 bit, and if yes, how do I go back to 64 bit without losing emails?

Thanks in advance!

2 questions actually - First: My unified email inbox is missing all emails from a period of time yesterday (9/2/22) and is still not populating properly. The emails do exist in the individual accounts (have 3) but aren't making it to the unified box. Tried troubleshooting it myself, going into troubleshoot mode, looking for error messages (none). But honestly I don't have a clue and am not sure where to look. Windooze 10 with up to date drivers, Tbird 102.2.1 (32-bit). Second: While looking up the Tbird version to copy and paste here, I noticed it says 32 bit. I've always had 64 bit and wonder if it went to 32 bit during an automatic update. Does it matter if it's 32 bit, and if yes, how do I go back to 64 bit without losing emails? Thanks in advance!

Chosen solution

Lo and behold, all is nearly fixed after an auto update. The filter buttons before the update were able to toggle but had no effect, but now after the update they both toggle and WORK, so now the emails are back! Chalk it up to a bug then.

Thanks for those who responded!

Read this answer in context 👍 0

All Replies (5)

david
david
  • Top 10 Contributor
more options

- unset unified folders - exit thunderbird - in profile Mail folder, delete 'smart mailboxes' (or rename) - in profile, delete virtualfolders.dat (or rename) - restart thunderbird and set unified folders

I'll leave it to someone else to address your 32-bit question.

wankerl
wankerl
more options

Same problem and tried solution and it does not change anything. Any other ideas?

w2dsx
w2dsx Question owner
more options

Chosen Solution

Lo and behold, all is nearly fixed after an auto update. The filter buttons before the update were able to toggle but had no effect, but now after the update they both toggle and WORK, so now the emails are back! Chalk it up to a bug then.

Thanks for those who responded!

Chris
Chris
more options

David's solution worked for me. Thanks David!

Unsure what caused the need to delete the folder and file nor if I'll have to do it again.

david said
- unset unified folders - exit thunderbird - in profile Mail folder, delete 'smart mailboxes' (or rename) - in profile, delete virtualfolders.dat (or rename) - restart thunderbird and set unified folders I'll leave it to someone else to address your 32-bit question.
david
david
  • Top 10 Contributor
more options

I'm glad it worked ok. This sometimes happens on an upgrade; you're not the first to have this problem.