Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird - problem sending emails (recently)

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by david

Howard
Howard
more options

As a long-time user of Thunderbird email client, recently I am getting the (attached) error msg, relating to the SMTP, every time I try and send an email. If I reinstal Thunderbird, the problem disappears, but when I load in my old profile (which contains 1000's of previous emails - sent or received) - the problem reappears. Currently I can only receive emails, not send them.

I have tried (very!) temporarily switching off my antivirus and firewall (Norton 360), but it makes no difference.

Is it likely the problem is corruption in my old profile (which is about 2.6GB!)? It seems OK, I can access all my saved emails.

Any help would be gratefully received. Thank you.

As a long-time user of Thunderbird email client, recently I am getting the (attached) error msg, relating to the SMTP, every time I try and send an email. If I reinstal Thunderbird, the problem disappears, but when I load in my old profile (which contains 1000's of previous emails - sent or received) - the problem reappears. Currently I can only receive emails, not send them. I have tried (very!) temporarily switching off my antivirus and firewall (Norton 360), but it makes no difference. Is it likely the problem is corruption in my old profile (which is about 2.6GB!)? It seems OK, I can access all my saved emails. Any help would be gratefully received. Thank you.
Attached screenshots

All Replies (1)

david
david
  • Top 10 Contributor
more options

All I can offer is a suggestion. From your post, you have no problems when you reinstall and create a new profile, but cannot send with the old profile. That indicates the SMTP server setting is incorrect. A careful review may surface the problem. Match it with what your settings are when you reinstall.