Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails not being displayed but still on hard drive

more options

I had a problem after the most recent update where I couldn't sign into my pop3 email account. I kept getting a security exception message about the certificate. Despite confirming the security exception, it wasn't stored and emails weren't downloaded.

I ended up creating a new account in Thunderbird with the same email address. After I did this I had no problems or error messages.

However, I had numerous messages saved in the first version of the account and they now can't be read in TB. They still are on my hard drive but I don't know how to get them back into TB so I can read them.

Any help would be appreciated.

I had a problem after the most recent update where I couldn't sign into my pop3 email account. I kept getting a security exception message about the certificate. Despite confirming the security exception, it wasn't stored and emails weren't downloaded. I ended up creating a new account in Thunderbird with the same email address. After I did this I had no problems or error messages. However, I had numerous messages saved in the first version of the account and they now can't be read in TB. They still are on my hard drive but I don't know how to get them back into TB so I can read them. Any help would be appreciated.

Chosen solution

If the files are on your hard drive, outside the profile, you can move them back in. Files are generally of two components (e.g, INBOX, INBOX.msf). Suggested steps: - exit Thunderbird - in Window File Explorer, copy them to the Local Folders section of your profile, being careful to not overlay any files of same name - restart Thunderbird and they should appear.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

If the files are on your hard drive, outside the profile, you can move them back in. Files are generally of two components (e.g, INBOX, INBOX.msf). Suggested steps: - exit Thunderbird - in Window File Explorer, copy them to the Local Folders section of your profile, being careful to not overlay any files of same name - restart Thunderbird and they should appear.

Helpful?

more options

Thanks so much David. I now have my files back in TB:)

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.