Inbox problem after crash
My computer crashed while Thinderbird was open and now all subfolder, all other accounts and everything else works well except my main Inbox part. I get gray picture with no messages, the wait cycle is constantly rolling and nothing happenes. When I opened preferences for the Inbox, there was no path. I tried to copy it from Inbox subfolder but can't write in that window. Tthanks in advance for your help Best, Alex
Chosen solution
Hello there arsov . We have read your message. We try to help you.
Your inbox had crashed.
Oké, confirm that the Thunderbird Software is closed. Go to the account on your pc. For imap account it s Imap mail. The other is pop accounts is mail/ local folders. Select the .msf file you like to erase for rebuilding this map.
Other option s are repair folder or refresh the folder.
In this situation we try to rebuild the folder.
It s a good situation.
Move the msf file to the trash or delete them. After this action restart the Thunderbird software.
Other options are To take the work around or the bypass method. Follow this text.
Exit Thunderbird. Make several copies of the file "Inbox" in safe places (outside your profile folder). Rename the file "Inbox" to "InboxOld". Delete the file "Inbox.msf". Start Thunderbird. It will create a new, empty Inbox. There should be a new folder InboxOld visible in the folder pane. Right-click it and select "Compact This Folder". If this succeeds, try to open it. If you can open it without problems, you are done and you can delete the copies.
If you can't open it without serious problems:
Exit Thunderbird.
Delete the files "InboxOld" and "InboxOld.msf" and the folder "InboxOld.sbd" from your profile folder.
Download the ImportExportTool extension. Note: The ImportExportTool extension used to be called the mboximport extension.
Start Thunderbird and install the ImportExportTool extension.
After restarting Thunderbird, try to import one of the copies using the ImportExportTool extension.
If this succeeds, you can move the messages to where you want them (I suggest somewhere else than the Inbox).
If you get a message that the file is not in a valid mbox format, you can try opening the file using any text editor (note that for big Inbox files - I was working with one problematic one that was more than 200MB - it will take a long time to open the file)
Check that the opened text file is of a proper mbox format. In the case of my problematic file, the corruption occurs in the first line of the file. Correcting the line results in successful importing using the ImportExportTool extension.
https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=search
This tool is up to 94.0 version of Thunderbird software.
https://support.mozilla.org/en-US/kb/thunderbird-crashes
Greetings Firefox volunteer.
All Replies (2)
Chosen Solution
Hello there arsov . We have read your message. We try to help you.
Your inbox had crashed.
Oké, confirm that the Thunderbird Software is closed. Go to the account on your pc. For imap account it s Imap mail. The other is pop accounts is mail/ local folders. Select the .msf file you like to erase for rebuilding this map.
Other option s are repair folder or refresh the folder.
In this situation we try to rebuild the folder.
It s a good situation.
Move the msf file to the trash or delete them. After this action restart the Thunderbird software.
Other options are To take the work around or the bypass method. Follow this text.
Exit Thunderbird. Make several copies of the file "Inbox" in safe places (outside your profile folder). Rename the file "Inbox" to "InboxOld". Delete the file "Inbox.msf". Start Thunderbird. It will create a new, empty Inbox. There should be a new folder InboxOld visible in the folder pane. Right-click it and select "Compact This Folder". If this succeeds, try to open it. If you can open it without problems, you are done and you can delete the copies.
If you can't open it without serious problems:
Exit Thunderbird.
Delete the files "InboxOld" and "InboxOld.msf" and the folder "InboxOld.sbd" from your profile folder.
Download the ImportExportTool extension. Note: The ImportExportTool extension used to be called the mboximport extension.
Start Thunderbird and install the ImportExportTool extension.
After restarting Thunderbird, try to import one of the copies using the ImportExportTool extension.
If this succeeds, you can move the messages to where you want them (I suggest somewhere else than the Inbox).
If you get a message that the file is not in a valid mbox format, you can try opening the file using any text editor (note that for big Inbox files - I was working with one problematic one that was more than 200MB - it will take a long time to open the file)
Check that the opened text file is of a proper mbox format. In the case of my problematic file, the corruption occurs in the first line of the file. Correcting the line results in successful importing using the ImportExportTool extension.
https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=search
This tool is up to 94.0 version of Thunderbird software.
https://support.mozilla.org/en-US/kb/thunderbird-crashes
Greetings Firefox volunteer.
Modified by Googlethunderbird
Many thanks. It works and now is everything fine. :-) best, Alex