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Firefox Web Browser on Windows 10 HP laptop is not loading *any* web pages (when all other web browsers installed work/internet connection fine/etc.)

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  • 1 has this problem
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  • Last reply by cor-el

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It's not my internet connection. Followed available restart device, refresh, clear cache/cookies, run in troubleshoot mode, and reinstall web browser steps and same issue persists while VPN/firewall active or not. When I try to restart it says another Firefox window is open, when I try to reinstall it states that an error occurred with a previous installer, etc. It's annoying (lol). Can provide main issue in an attachment, currently operating from MS Edge Browser on affected device as no web pages populate on the Firefox browser (even Mozilla.org support sites/articles). Advice would be welcome, thanks!

It's not my internet connection. Followed available restart device, refresh, clear cache/cookies, run in troubleshoot mode, and reinstall web browser steps and same issue persists while VPN/firewall active or not. When I try to restart it says another Firefox window is open, when I try to reinstall it states that an error occurred with a previous installer, etc. It's annoying (lol). Can provide main issue in an attachment, currently operating from MS Edge Browser on affected device as no web pages populate on the Firefox browser (even Mozilla.org support sites/articles). Advice would be welcome, thanks!

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

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