Recent answers to WidevineCdm plugin has crashedhttps://support.mozilla.org/en-US/questions/13798512022-06-13T18:19:36-07:00Cool. Just mark it as resolved, but I would keep a copy from Mozilla to compare for future issues. 2022-06-13T18:19:36-07:00jonzn4SUSEhttps://support.mozilla.org/en-US/questions/1379851#answer-1512182<p>Cool. Just mark it as resolved, but I would keep a copy from Mozilla to compare for future issues. &nbsp;;-)
</p>The issue was resolved when I uninstalled the debian version, and then reinstalled the snap version.2022-06-13T12:25:40-07:00mason.guluhttps://support.mozilla.org/en-US/questions/1379851#answer-1512157<p>The issue was resolved when I uninstalled the debian version, and then reinstalled the snap version. The snap version of firefox I had installed was the default when I installed Kubuntu. The steps I followed to install the debian version were:
</p>
<ol><li> Removed the snap version using snap disable and snap purge (snap disable firefox; snap remove --purge firefox)
</li><li> added apt-repository ppa:mozillateam/ppa
</li><li> Edited /etc/apt/preferences.d/99mozillateamppa to disable the snap package and make the apt ppa package have priority
</li><li> ran (apt install -t 'o=LP-PPA-mozillateam' firefox)
</li></ol>
<p>/etc/apt/preferences.d/99mozillateamppa at this point contained
Package: firefox*
Pin: release o=LP-PPA-mozillateam
Pin-Priority: 501
Package: firefox*
Pin: release o=Ubuntu
Pin-Priority: -1
</p><p>These steps resulted in the issue as described above. I took a few more troubleshooting steps of deleting browser history and cookies, clearing startup cache, and uninstalling/reinstalling the debian installation of firefox while deleting my profile directory in-between installations. All of these steps still resulted in the same issue. The steps I followed to reinstall the snap version were:
</p>
<ol><li> apt remove firefox and autoremove (apt remove firefox; apt autoremove)
</li><li> Edited /etc/apt/preferences.d/99mozillateamppa to remove the apt ppa package and instead make the snap package have priority
</li><li> Installed firefox using snap install (snap install firefox)
</li></ol>
<p>/etc/apt/preferences.d/99mozillateamppa now contains
Package: firefox*
Pin: release o=Ubuntu
Pin-Priority: 501
</p><p>I had resolved the issue prior to receiving the notification for this reply, so I apologize for not marking it as resolved and posting this earlier. I'm not sure what circumstances resulted in this snap installation being successful, I'm sorry I can't provide more useful information
</p>Can we get the exact steps to replicate the issue?
Try downloading Firefox from Mozilla, run it from2022-06-13T12:08:11-07:00jonzn4SUSEhttps://support.mozilla.org/en-US/questions/1379851#answer-1512156<p>Can we get the exact steps to replicate the issue?
Try downloading Firefox from Mozilla, run it from the folder and see if you have the same issue.
<a href="https://www.mozilla.org/en-US/firefox/all/#product-desktop-release" rel="nofollow">https://www.mozilla.org/en-US/firefox/all/#product-desktop-release</a>
</p>