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Cannot send emails - web login service - stale request

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by dsgruner

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I am using a university email system hosted by google, servers are imap.gmail.com and smtp.gmail.com using university credentials, which involve 2-factor authentication using Duo. It has worked fine for several years, but last night we had a power failure that outlasted my UPS. When I started up Thunderbird this morning, I could not access the account, every attempt threw up a dialog from the University saying "Web Login Service - Stale Request". Clearing cookies and cache was not helpful. I deleted the account, shut down Thunderbird, restarted Thunderbird, and re-created the account. Now I can receive mail, but I still get the same error when I try to send mail. The account works through the gmail browser app, but I find that app to be worse than useless. I have no idea what to try next. Thanks for any help/suggestions.

I am using a university email system hosted by google, servers are imap.gmail.com and smtp.gmail.com using university credentials, which involve 2-factor authentication using Duo. It has worked fine for several years, but last night we had a power failure that outlasted my UPS. When I started up Thunderbird this morning, I could not access the account, every attempt threw up a dialog from the University saying "Web Login Service - Stale Request". Clearing cookies and cache was not helpful. I deleted the account, shut down Thunderbird, restarted Thunderbird, and re-created the account. Now I can receive mail, but I still get the same error when I try to send mail. The account works through the gmail browser app, but I find that app to be worse than useless. I have no idea what to try next. Thanks for any help/suggestions.
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You deleted the account, but did you delete the SMTP server entry in outgoing servers (SMTP).

I suggest you ask, or try for yourself using oauth authentication. It is googles preferred method and does not use what I consider a PITA text message to my phone. Once set up, the setting never needs to be renewed. Or at least not yet for me.

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Thanks for the suggestion, but that did not help. In fact, it's very strange. I have three gmail accounts, one @gmail.com, one through the university, and one through a nonprofit .org. The university account is where the problem is, so after deleting smtp.gmail.com and creating a dummy default, I quit Thunderbird and re-started it. Then I added smtp.gmail.com as a server, oauth authentication. When it asked for my username, I tried my @gmail.com account, but that was rejected. No message, it just refreshed the dialog with a blank username field. Then I tried my .org account, same behavior. Finally I tried my .edu account, and got the stale request error again. Whatever that stale request is must be in a cache somewhere I haven't found.

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Wondering if a solution was ever found? I have a similar scenario - 3 gmail accounts, with 1 university account, and the problem began when forced to change my university pass phrase. Now I only get "stale request" affecting just the university email (send or receive). However, as I tried to clear caches and cookies and saved Oauth routines, other accounts also ruined.

Modified by dsgruner

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This issue was solved by clearing browser & Thunderbird cache and cookies, Thunderbird SMTP & Oauth2 certificates, and by allowing cookies in Thunderbird. Our IT says that this is new behavior not seen in earlier releases of tbird. Hopefully someone @ Mozilla will read this and prevent the trouble this causes in the future.

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