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having trouble logging in/loading page of Banking institutions ONLY. All other websites load. Please tell me how to fix this.

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

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Please tell me how to fix this problem: ever since I allowed Firefox to upgrade, I cannot load pages for banks/credit card accounts. I can do it on my Apple phone and IPad. So I believe it is a Firefox problem. I prefer using my desk top computer to pay bills. Please help me sort this out. I will change browsers if you can't help me. I'm not being snarky, just very upset that your upgrade did this to me. I am a 81 years young senior female, so please don't get to techy with the answer, keep it simple for this old brain. BTW, I cleared cookies and cache, didn't help. Thanks, Norma

Please tell me how to fix this problem: ever since I allowed Firefox to upgrade, I cannot load pages for banks/credit card accounts. I can do it on my Apple phone and IPad. So I believe it is a Firefox problem. I prefer using my desk top computer to pay bills. Please help me sort this out. I will change browsers if you can't help me. I'm not being snarky, just very upset that your upgrade did this to me. I am a 81 years young senior female, so please don't get to techy with the answer, keep it simple for this old brain. BTW, I cleared cookies and cache, didn't help. Thanks, Norma

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Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.