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Cannot browse to www.google.com or search google

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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I am have a very frequent issue with Firefox. I cannot now browse www.google.com or search google using the search bar in my toolbars (google is my default search engine in Firefox). I do not receive an error. Nothing happens at all. Closing and opening Firefox usually solves the problem. I can ping google from the command prompt. I can use Edge and get to google. Also, I can get to google using Firefox's private browsing window.

I have reset Firefox. I have uninstalled and reinstalled Firefox. I have tried troubleshooting mode. No luck.

Please advise.

Thanks.

Dan

I am have a very frequent issue with Firefox. I cannot now browse www.google.com or search google using the search bar in my toolbars (google is my default search engine in Firefox). I do not receive an error. Nothing happens at all. Closing and opening Firefox usually solves the problem. I can ping google from the command prompt. I can use Edge and get to google. Also, I can get to google using Firefox's private browsing window. I have reset Firefox. I have uninstalled and reinstalled Firefox. I have tried troubleshooting mode. No luck. Please advise. Thanks. Dan

All Replies (2)

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What security software are you running? I would also log into another Windows account just to test Firefox.

Helpful?

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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