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download popup not opening when clicked

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

-elison-
-elison-
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Hello! Sometimes when I download something, when I click on the download icon in the toolbar, the download popup doesn't appear. I can fix this by restarting firefox or opening a new window. Why does this happen? I am using Linux Mint Cinnamon 20.3

Hello! Sometimes when I download something, when I click on the download icon in the toolbar, the download popup doesn't appear. I can fix this by restarting firefox or opening a new window. Why does this happen? I am using Linux Mint Cinnamon 20.3

Chosen solution

Can you see the downloads in the Downloads folder in the Library and on the about:downloads page ? Are you using Private Browsing mode ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if it behaves differently.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Can you see the downloads in the Downloads folder in the Library and on the about:downloads page ? Are you using Private Browsing mode ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if it behaves differently.