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WEBSITE FEATURES NO LONGER WORKING (BUT STILL DO WITH MS EDGE!!)

  • 1 reply
  • 1 has this problem
  • Last reply by CraigS26

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Hi,

My wife & I have used Firefox for some considerable time now and like it a lot.

However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever).

To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”.

The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox!

The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox!

Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox!

I have seen mention that DuckDuckGo (which I also use) might be involved here?

What’s happened?!!

Hi, My wife & I have used Firefox for some considerable time now and like it a lot. However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever). To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”. The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox! The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox! Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox! I have seen mention that DuckDuckGo (which I also use) might be involved here? What’s happened?!!

Modified by goshjm

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I just discovered that DuckDG PrivacyEssentials Addon prevented Deletes of FF Bookmarks; I Disabled the Addon & delete worked as prior. SO, DISable DDG and observe for any of your issues.

I can only add that another Forum Always asks - Did you attempt this in FF Safe Mode (Help/Troubleshoot mode)? Success implies that an Addon or Setting is causing the issue and you have to Trial & error WHICH one is the culprit. I also made a 2nd - TEST - Profile to try issues with as sometimes it fails with FF Safe Mode BUT succeeds in a different Profile.

I can only assume your Rx re-order has internal paying - you don't mention a 2nd site to Pay From. I started logging into Paypal Before Paying WITH PayPal in the Vendor link and success improved. That doesn't seem to be your issue but FYI .... Good luck....

Modified by CraigS26