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New print dialog crashes on every print to network printers

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Our office runs 25 workstations with Firefox on Ubuntu 20.04. 19 of these have access to several network printers through a CUPS server that shares the printers (the workstations have the ServerName defined in /etc/cups/client.conf). Every time we print to a network printer using the new print dialog Firefox crashes. Now that print.tab modal can't be disabled it is even more annoying. I have noticed every printer defaults to color mode, even if it doesn't support color. Switching to black and white on non-color printers does not help. This morning I did "Clear saved print settings" in "More troubleshooting information", but that didn't help. Incidentally, the 6 using locally installed printers and all of our Windows and Mac workstations (which also have locally installed printers) have no problem printing.

Here is a crash report for each printer on our network, printing lxer.com: bp-57e23267-5588-478d-96b5-09d6b0220314 bp-e38b128d-ae2d-485f-a190-bde130220314 bp-cea960cf-e9d9-4cf1-97b6-d1f010220314 bp-63f4c057-f3bf-410a-ad66-001460220314 bp-e1e575a1-c9ea-4481-92de-a53e30220314 bp-b233ce76-975d-4934-90e4-7e5460220314 bp-81eab46b-2e09-48a0-9b9c-f696a0220314 bp-760892a9-9551-405d-89ad-fdec20220314 bp-a136ae9a-909b-40ea-9d98-e910d0220314 bp-e8402a61-ca13-462a-bbbc-54a120220314 bp-cf6a6e91-b38a-41dc-bec6-161c70220314 bp-3a16789c-d796-42f3-a8f6-fcf7a0220314 bp-c7243234-5da8-4ce3-89e3-4db670220314 bp-58f0b635-dd52-4d03-b24a-e2d160220314 bp-9cf6cb26-8794-4345-bc37-fdd820220314 bp-20eee63a-c77b-440f-a798-409730220314 bp-94c64026-5751-426d-90a0-4136e0220314 bp-97b3dc11-b945-464d-a049-123f60220314 bp-db47dcd0-2e98-4619-b7de-16abc0220314 bp-c86bf447-679c-425b-9ac5-292360220314 bp-de97f8e3-7b7f-4de7-a7bf-706070220314

Our office runs 25 workstations with Firefox on Ubuntu 20.04. 19 of these have access to several network printers through a CUPS server that shares the printers (the workstations have the ServerName defined in /etc/cups/client.conf). Every time we print to a network printer using the new print dialog Firefox crashes. Now that print.tab modal can't be disabled it is even more annoying. I have noticed every printer defaults to color mode, even if it doesn't support color. Switching to black and white on non-color printers does not help. This morning I did "Clear saved print settings" in "More troubleshooting information", but that didn't help. Incidentally, the 6 using locally installed printers and all of our Windows and Mac workstations (which also have locally installed printers) have no problem printing. Here is a crash report for each printer on our network, printing lxer.com: bp-57e23267-5588-478d-96b5-09d6b0220314 bp-e38b128d-ae2d-485f-a190-bde130220314 bp-cea960cf-e9d9-4cf1-97b6-d1f010220314 bp-63f4c057-f3bf-410a-ad66-001460220314 bp-e1e575a1-c9ea-4481-92de-a53e30220314 bp-b233ce76-975d-4934-90e4-7e5460220314 bp-81eab46b-2e09-48a0-9b9c-f696a0220314 bp-760892a9-9551-405d-89ad-fdec20220314 bp-a136ae9a-909b-40ea-9d98-e910d0220314 bp-e8402a61-ca13-462a-bbbc-54a120220314 bp-cf6a6e91-b38a-41dc-bec6-161c70220314 bp-3a16789c-d796-42f3-a8f6-fcf7a0220314 bp-c7243234-5da8-4ce3-89e3-4db670220314 bp-58f0b635-dd52-4d03-b24a-e2d160220314 bp-9cf6cb26-8794-4345-bc37-fdd820220314 bp-20eee63a-c77b-440f-a798-409730220314 bp-94c64026-5751-426d-90a0-4136e0220314 bp-97b3dc11-b945-464d-a049-123f60220314 bp-db47dcd0-2e98-4619-b7de-16abc0220314 bp-c86bf447-679c-425b-9ac5-292360220314 bp-de97f8e3-7b7f-4de7-a7bf-706070220314