Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sign in page for a college doesn't load correctly on FF

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

On safari: sign in for CCSF works with ID box and PW box. On Firefox: sign in only has ID box and no PW box so I can't sign in. I called IT at the college..they can't figure it out. There must be a formatting issue with FF since it comes up fine on Safari.

What do I do? Thanks. Jan

On safari: sign in for CCSF works with ID box and PW box. On Firefox: sign in only has ID box and no PW box so I can't sign in. I called IT at the college..they can't figure it out. There must be a formatting issue with FF since it comes up fine on Safari. What do I do? Thanks. Jan

All Replies (2)

more options

Here is a photo of the sign in page without PW box

more options

Seems to be working fine here with Firefox 97.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for rllm# about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window