Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wont load

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by James

more options

Hello All, I'm having a issues with firefox on windows 10. I have been using it for years and this is the first time i have had this issues. Firefox will not load, if it dose it just a blank screen, I can not go out to any web page. I have tryed the work around, uninstall and reinstall noting is working. Has any see this before. My last step is looking like reinstalling windows be seeing how firefox is working on other PC i have in the house i do not wish to do this. Can any one please help me.

Thanks

Hello All, I'm having a issues with firefox on windows 10. I have been using it for years and this is the first time i have had this issues. Firefox will not load, if it dose it just a blank screen, I can not go out to any web page. I have tryed the work around, uninstall and reinstall noting is working. Has any see this before. My last step is looking like reinstalling windows be seeing how firefox is working on other PC i have in the house i do not wish to do this. Can any one please help me. Thanks

Chosen solution

What's your computer system and Firefox version?

There are several possibilities. This is the most recent problem;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

What's your computer system and Firefox version?

There are several possibilities. This is the most recent problem;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

Hello I tried this way and it working for now. hope they fix it

more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations