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Firefox won't load

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by mikeld5742

mikeld5742
mikeld5742
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The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Chosen solution

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

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All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Show us what error you are getting. What security software are you using? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

FredMcD
FredMcD
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Under 'More System Details' I found {"name": "Web Threat Shield", "type": "extension", "version": "1.12.20265.1", "isActive": true, "id": "webrootsecure@webroot.com"}

jscher2000 said
Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.
mikeld5742
mikeld5742 Question owner
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Thanks for the info. I suspect that Webroot and the Firefox update must be the issue. I guess I'll just switch to Microsoft Edge as my browser. Seems like the easy solution at this point.

James
James
  • Top 25 Contributor
  • Moderator
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Chosen Solution

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

mikeld5742
mikeld5742 Question owner
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James, Thanks for the resolution. I'm not very I.T. savvy but you and the team made it easy. Glad to be back up and using Firefox / Mozilla! Mike