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Unable to connect to verizon.net mail server.

  • 8 replies
  • 1 has this problem
  • 27 views
  • Last reply by glogden

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For the past week when I try to retrieve my email I continue to get this error message. Tried re-entering my email password but didn't make a difference. Checked the server settings - outgoing is showing this smtp.verizon.net, port 465 and server name shows pop.verizon.net, port 995. I have a gmail account on Thunderbird and works normally. Any suggestions?

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and have you created an APP password as advised by AOL? did you use it for both the incoming server and the outgoing one? You should have

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This is on my desktop computer that I've had the account for years along with the same password. Sorry I'm not familiar with the APP password by AOL. Would a reinstall help or would that cause me to lose all my emails on Thunderbird?

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I don't use two step verification for AOL so it looks like the APP password isn't required. It's weird how everything was working fine until a week ago.

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I can only assume you are not interested in fixing it then. Bye.

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I'm older and not very computer savvy. I showed my son your information and he was able to make it work. Thanks

Modified by glogden

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<blockquopte>It appears if I close Thunderbird the next time I open it I have to get another password generated from AOL to reconnect, does that seem correct?</blockquote>

No once the password is entered and saved it should work exactly as the old one did. I assume you could also manually enter it every time you opened Thunderbird and not save it, but I really see little value in doing that.

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Thank You

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