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Can NO longer use firefox to access a website

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I live in senior community. I have been using Firefox for several years. Recently I have been unable to access the "portal" I use to pay my rent, ask for maintenance etc. I got a new password from the office yesterday and was still unable to access the company website to Pay my rent. It was suggested I change my "password" and I did. To no positive result. I had to use "chrome" to pay it. Am I going to have to do this everytime I have to do anything on this "resident portal". The company name is Overture Virginia Beach but was bought by Westminster Canterbury. I find the timing somewhat noteworthy.

Many thanks... Linda Summers

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Hi Linda, I'm sorry to hear about this problem.

One possible reason for logins not working is: when the login flow needs to share cookies across multiple sites, Firefox doesn't send the cookies.

Firefox 96 changed some of its SameSite/cross-site cookie handling to work like Chrome and Edge. However, various sites that work with Chrome/Edge do not work with Firefox now, possibly because they are sending different cookies to different browsers. Problem have been reported on Bing, Canvas/Kaltura, and Popmoney.

To test whether this is the problem, you can temporarily roll back the main change to the Firefox 95 setting. This requires going under the covers:

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

More info on about:config: Configuration Editor for Firefox. The moderators would like us to remind you that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future.

(B) In the search box in the page, type or paste laxByDefault and pause while the list is filtered

(C) Double-click the network.cookie.sameSite.laxByDefault preference to switch the value from true to false

Most likely, that will take effect immediately, but in some cases, you might need to clear existing cookies for the site or quit Firefox and start it up again.

Does that make any difference?

Hopefully we will get a better understanding of how to set site-specific exceptions in the future so users can benefit from higher security on compatible sites.

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