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ZenDesk Locks Up Firefox

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by hermale

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If I walk away from the computer for more than a few minutes with the ZenDesk web app up on a tab, it will lock up Firefox to the point of having to force quit.

All Replies (3)

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Just started happening in the last week or so. Firefox version 96.0.1

Helpful?

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Have you contacted ZenDesk support on this?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

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I have reached out to Zendesk with no response as yet. Will try clearing cookies/cache for that site and running in safe mode if that doesn't clear things up.

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