Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

access denied

  • 30 replies
  • 2 have this problem
  • 103 views
  • Last reply by Mary

more options

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this also have tried reaching out to Comcast this is what i get:Access Denied You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.3539c917.1642620374.3e6b9278

I have tried several times to get this to work i have reinstalled Firefox i have disabled my Norton anti virus disabled all extensions but i keep getting this also have tried reaching out to Comcast this is what i get:Access Denied You don't have permission to access "http://www.kroger.com/" on this server. Reference #18.3539c917.1642620374.3e6b9278

All Replies (10)

more options

ISP Comcast Cable Communications LLC Proxy 68.43.99.233, 68.43.99.233 Platform Windows 10 Browser Chrome 97.0.4692.71 User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36 X-Middleton/1 Screen Size 1397px X 786px Cookie Enabled Javascript Enabled

Helpful?

more options

yes the same

Helpful?

more options

WILL REFRESHING FIREFOX WORK OR NOT NECESSARY

 i think it is  a firefox issue

Helpful?

more options

i have to clear thwe kroger cookies everytime for it to work thwn if i hit refresh page i get the acess denied. How do i stop the cookies everytime for this site

Helpful?

more options

Hi Mary, if you refresh Firefox, there may be a significant amount of re-customizing time because it removes your settings and add-ons. (See: Refresh Firefox - reset add-ons and settings.) Some of those may be restore by Sync, but I can't guarantee it.

Did the problem just start this week? If so, I'd wait a couple days and try again in case it's a temporary block.

By the way, why was your history blank? Do you clear it often?

Helpful?

more options

just started today and i had cleared cache and that includes history

Helpful?

more options

i think im have it fixed i disabled cookies for that site and it comes up but when i sign into my account it keeps Sing disabled any popu blockers i do not have an y pop up blockers just ad blockers

Helpful?

more options

my cache is cleard and that includes history

Helpful?

more options

It's probably a good idea to make an exception in all of your blockers and see whether that gets it to work. You can gradually remove the exceptions and see which ones you can use and which ones break the site.

Helpful?

more options

thank you for you help yo always are so knowledgeable and go over and beyond

Helpful?

  1. 1
  2. 2
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.