sites will not even attempt to load
I updated to Windows 11 last night and a bunch of programs (Adobe, Kobo destop app, and Mozilla) would no longer open so I restored my desktop to Windows 10 an hour or so later. Mozilla still didn't work - gave me a weird pop-up error message and wouldn't do anything other than that. I uninstalled and reinstalled Mozilla to try to fix the issue, but now there's a new one. I don't get an error message when I open Mozilla, but it doesn't try to connect to any of the websites that I enter in even the ones that I go to a lot - it's not even showing anything to indicate that it's loading or trying to find the page (I've attached a photo showing what it looks like after I hit enter to go to that website). I uninstalled and reinstalled Mozilla again and also tried a refresh and the issue is still happening. It's the browser that I use for almost everything on my computer so I'm lost without it. Please help!
All Replies (2)
Just in case, You should also try asking here: https://support.microsoft.com
http://answers.microsoft.com/en-US/windows/forum/windows_10 +++++++++++++++++++++++++++++++++++++++++++++++++++ One thing you can try is to download the full installers of any programs that are having problems.
As to Firefox, here are the standard things to try; 1) Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
2) You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.