Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unable to google anything or access sites.

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

more options

Secure Connection Failed

I get this message 99% of the time - this began two days ago. This morning everything was fine for ten minutes and the problem returned.

An error occurred during a connection to www.theguardian.com. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Secure Connection Failed I get this message 99% of the time - this began two days ago. This morning everything was fine for ten minutes and the problem returned. An error occurred during a connection to www.theguardian.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more…

Chosen solution

‘ssl_error_rx_record_too_long’ or ‘cannot display the webpage’ Internet search; More often than not, you have something misconfigured!


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

‘ssl_error_rx_record_too_long’ or ‘cannot display the webpage’ Internet search; More often than not, you have something misconfigured!


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

Helpful?

more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.