Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My prime, disney plus and Netflix aren't playing videos

more options

So I was using opera and this problem occured but after switching back to firefox I had no problems now only today the problems have moved onto firefox as well. I have no clue whats causing this, I've switched off firewalls, antivirus and stopped my adblockers as well as doing the clear cache and cookies. If anyone can show some help that would be great. I use virgin media as a provider and my friend does to and he has no problems.

Attached screenshots

All Replies (3)

more options

Hello,

This seems to possibly have been a widevine error. Widevine is a proprietary DRM module made by Google. Check about:plugins and about:addons to see if you have widevine available. if you do not, please go to about:config and go the following changes.

WARNING from the moderator team: Changing Firefox pref from the about:config page can sometimes break Firefox or cause strange behavior. You should only do this if you know what you're doing.

Please read Firefox advanced customization and configuration options to learn more.

media.gmp-widevinecdm.enabled => true media.gmp-widevinecdm.visible => true

Helpful?

more options

Hi thanks for the reply How do I get to these?

Helpful?

more options

I found it and it was enabled widevine was enabled and active and updated

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.