Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Slow Google/Maps on Citrix

  • 2 replies
  • 1 has this problem
  • 34 views
  • Last reply by she

more options

We are using a Citrix server and have Firefox installed for browsing (normal auto-updated version, not ESR). Some user experience a problem with a normal Google search or a search in Google Maps. It can also be reproduced by executing multiple searches in Google Search/Maps in a row. After 5-6 attempts, the response is hanging for around 3 minutes before it continues. I've added a console export in the troubleshooting information.

It seems that the issue is not appearing when activating the troubleshooting mode. But there are no add-ons (extensions and themes) activated (expect the 2 default plugins) and turning off hardware acceleration doesn't help too. It seems to be related with another setting which is disabled in the troubleshooting mode.

We have also deleted/recreated the Firefox profile and the complete Windows userprofile.

Have someone an idea what we can test/try to identify/solve this issue?

We are using a Citrix server and have Firefox installed for browsing (normal auto-updated version, not ESR). Some user experience a problem with a normal Google search or a search in Google Maps. It can also be reproduced by executing multiple searches in Google Search/Maps in a row. After 5-6 attempts, the response is hanging for around 3 minutes before it continues. I've added a console export in the troubleshooting information. It seems that the issue is not appearing when activating the troubleshooting mode. But there are no add-ons (extensions and themes) activated (expect the 2 default plugins) and turning off hardware acceleration doesn't help too. It seems to be related with another setting which is disabled in the troubleshooting mode. We have also deleted/recreated the Firefox profile and the complete Windows userprofile. Have someone an idea what we can test/try to identify/solve this issue?

All Replies (2)

more options

Obviously, the content in the "troubleshooting information" field was not included in my post.. Here is it (at least partially & I shortened some URLs because of the text limit):

13:25:59.027 Die Webkonsolen-Logging-API (console.log, console.info, console.warn, console.error) wurde von einem Skript auf dieser Seite deaktiviert 13:26:00.910 GEThttps://www.google.com/recaptcha/api2/anchor?ar=2&k=6LfKaNgbAAAAAHs8KTcDg2GDqe4CBG7hmYyMPK5a&co=aHR0cHM6Ly93d3cuZGVmLXNob3AuY29tOjQ0Mw..&hl=de&v=_7Co1fh8iT2hcjvquYJ_3zSP&size=normal&cb=ln68muz23dme [HTTP/2 200 OK 184ms]

13:26:01.149 GEThttps://www.gstatic.com/recaptcha/releases/_7Co1fh8iT2hcjvquYJ_3zSP/recaptcha__de.js [HTTP/2 200 OK 0ms]

13:26:01.202 GEThttps://www.gstatic.com/recaptcha/releases/_7Co1fh8iT2hcjvquYJ_3zSP/recaptcha__de.js

13:26:01.543 GEThttps://www.google.com/recaptcha/api2/webworker.js?hl=de&v=_7Co1fh8iT2hcjvquYJ_3zSP [HTTP/2 200 OK 35ms]

13:26:01.566 GEThttps://www.google.com/recaptcha/api2/bframe?hl=de&v=_7Co1fh8iT2hcjvquYJ_3zSP&k=6LfKaNgbAAAAAHs8KTcDg2GDqe4CBG7hmYyMPK5a [HTTP/2 200 OK 29ms]

13:26:01.585 GEThttps://www.gstatic.com/recaptcha/releases/_7Co1fh8iT2hcjvquYJ_3zSP/recaptcha__de.js [HTTP/2 200 OK 0ms]

13:26:01.616 GEThttps://www.gstatic.com/recaptcha/releases/_7Co1fh8iT2hcjvquYJ_3zSP/recaptcha__de.js [HTTP/2 200 OK 0ms]

13:26:01.622 GEThttps://www.gstatic.com/recaptcha/releases/_7Co1fh8iT2hcjvquYJ_3zSP/recaptcha__de.js

13:26:01.951 GEThttps://www.def-shop.com/wrapper-sw.js?r=20307cfd-6e88-48b4-b068-ae2865f3fa8d&v=2.10.4&gr=A [HTTP/2 200 OK 267ms]

13:26:01.955 GEThttps://def-shop.app.baqend.com/v1/speedkit/sw.js?r=20307cfd-6e88-48b4-b068-ae2865f3fa8d&v=2.10.4&gr=A 13:26:28.644 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=visibilitychange&ei=_EqnYa-jJOSP9u8P3pOF6A4&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 260186ms]

13:26:42.745 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=scene_viewport&ei=_EqnYa-jJOSP9u8P3pOF6A4&cad=an:hover_on_poi,ian:hover_on_map,jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 246082ms]

13:26:50.334 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i220!3i131!4i256!2m3!1e0!2sm!3i584307022!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=75063 13:26:50.341 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i220!3i133!4i256!2m3!1e0!2sm!3i584308198!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=64227 [HTTP/2 200 OK 0ms]

13:26:50.342 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i220!3i132!4i256!2m3!1e0!2sm!3i584308198!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=15622 13:26:50.343 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i220!3i130!4i256!2m3!1e0!2sm!3i584307022!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=26458 13:26:50.567 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i228!3i129!4i256!2m3!1e0!2sm!3i584308474!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=62303 [HTTP/2 200 OK 21ms]

13:26:50.567 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i220!3i129!4i256!2m3!1e0!2sm!3i584306014!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=60816 [HTTP/2 200 OK 59ms]

13:26:50.596 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i228!3i130!4i256!2m3!1e0!2sm!3i584308474!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=39605 13:26:50.597 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i228!3i131!4i256!2m3!1e0!2sm!3i584308474!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=88210 13:26:50.598 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i228!3i133!4i256!2m3!1e0!2sm!3i584308582!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=43857 13:26:50.598 GEThttps://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i9!2i228!3i132!4i256!2m3!1e0!2sm!3i584308582!3m12!2sde!3sCH!5e18!12m4!1e68!2m2!1sset!2sRoadmap!12m3!1e37!2m1!1ssmartmaps!4e0&client=google-maps-pro&token=126323 13:26:51.469 POSThttps://def-shop.app.baqend.com/v1/rum/pi [HTTP/1.1 204 No Content 0ms]

13:26:54.264 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=visibilitychange&ei=_EqnYa-jJOSP9u8P3pOF6A4&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text

13:27:24.226 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!8m2!3sjsaction.directions_focus!6i14917!8m2!3sjsaction.directions_edit!removed-to-save-text [HTTP/2 204 No Content 204635ms]

Anfrage-Zeiten Blockiert: 28.98 s DNS-Auflösung: 0 ms Verbindungsaufbau: 0 ms TLS-Konfiguration: 0 ms Senden: 2.93 min Warten: 86 ms Empfangen: 0 ms 13:27:36.297 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=removed-to-save-text [HTTP/2 204 No Content 192564ms]

13:27:36.301 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=removed-to-save-texti0!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 192562ms]

13:27:36.303 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!removed-to-save-text [HTTP/2 204 No Content 192560ms]

13:27:36.306 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=removed-to-save-text [HTTP/2 204 No Content 192552ms]

13:27:39.444 Image corrupt or truncated. URI in this note truncated due to length. data:AAABAAEAICAAAAEAIADvv70QAAAWAAAAKAAAACAAAABAAAAAAQAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAD 13:27:53.234 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=visibilitychange&ei=_EqnYa-jJOSP9u8P3pOF6A4&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text

13:28:32.559 POSThttps://incoming.telemetry.mozilla.org/submit/firefox-desktop/baseline/1/c19cf525-1cb1-4a68-b5db-7a12631df193 [HTTP/2 200 OK 196ms]

13:28:36.300 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m7!23m6!1i3!2i3!3f0.75!4f0.25!5i4!6i3!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 132558ms]

13:28:36.303 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m14!23m6!1i31!2i4!3f0.111111!4f0.104575!5i18!6i2!23m6!1i106!2i4!3f0!4f0!5i1!6i0!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 132559ms]

13:28:36.305 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m14!23m6!1i22!2i6!3f0.5!4f0.3!5i6!6i3!23m6!1i24!2i6!3f0.16!4f0.14!5i25!6i4!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 132562ms]

13:29:36.298 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m7!23m6!1i3!2i3!3f0.666667!4f0.333333!5i3!6i2!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 72558ms]

13:29:36.302 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m14!23m6!1i31!2i4!3f0.055556!4f0.055556!5i18!6i1!23m6!1i106!2i4!3f0!4f0!5i1!6i0!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 72565ms]

13:29:36.303 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m14!23m6!1i22!2i6!3f0!4f0!5i6!6i0!23m6!1i24!2i6!3f0.333333!4f0.266667!5i6!6i2!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 72553ms]

13:29:39.450 Image corrupt or truncated. URI in this note truncated due to length. data:AAABAAEAICAAAAEAIADvv70QAAAWAAAAKAAAACAAAABAAAAAAQAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAD 13:29:50.592 GEThttps://securepubads.g.doubleclick.net/tag/js/gpt.js

13:29:53.590 GEThttps://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j96&tid=UA-51607705-1&cid=986371263.1632736987&jid=879609293&_u=QCCAiEABBAAAAE~&z=813440602

13:29:53.597 POSThttps://zuba.prod.tda.link/v1/dakt2/event.json [HTTP/2 200 OK 174ms]

13:30:36.297 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m7!23m6!1i3!2i3!3f0!4f0!5i3!6i0!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 12559ms]

13:30:36.303 GEThttps://www.google.ch/maps/preview/log204?authuser=0&hl=de&gl=ch&pb=!6m1!4e1!8m7!23m6!1i22!2i6!3f0.333333!4f0.266667!5i6!6i2!11m3!1sRSenYei2N8SWsAfnmLhg!7e81!15i8899 [HTTP/2 204 No Content 12552ms]

13:30:49.358 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=directions_suggest&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 32ms]

13:30:49.359 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=directions_suggest&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 33ms]

13:30:49.360 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=location_sharing_poll&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 36ms]

13:30:49.385 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=location_sharing_poll&cad=jsv:20211127.0,cz:12,w:1920,h:1047,ct:1,sc:0,drv:m&e=removed-to-save-text [HTTP/2 204 No Content 29ms]

13:30:49.935 GEThttps://www.google.ch/gen_204?v=3&s=tactile&action=directions_search&af-log=true&ei=-GqnYdmbM4aX9u8PtIyzqAw&cad=an:get_directions,dtm:0,dwp:2,tz:12,cf:7,tf:6,fps:33.0,df:0,dfps:0.0,ms:0,pr:1.00,wr:unknown__microsoft_basic_render_driver,removed-to-save-text [HTTP/2 204 No Content 37m

Helpful?

more options

The problem is still existing. Does no one have an idea?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.