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Seemingly random but frequent crashes

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by Nommo's FF

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I am experiencing multiple crashes per day which don't seem to related to specific websites or content, the most recent of which are submitted over the past two days:

bp-cd870292-f117-4584-999b-a01fe0220111 bp-97d8fc05-adcf-441b-afee-475560220111 bp-d4a61799-62d2-48fa-94ee-dc9700220111 bp-4027fd91-08f9-4cbf-a2b5-1ebeb0220111 bp-84d70be6-f036-4fe0-a33e-e491c0220111 bp-39eb36bb-7fce-4862-9ad6-3efd70220111 bp-a3da5076-0065-4760-99b2-edeaf0220111 bp-a27431c8-eb4d-47c8-b550-7526f0220110 bp-de35dba0-dd29-4665-a5d3-9dd3d0220110

Before I try a fresh install, I wondered if anyone can help interpret the crashes as I am curious what is going on but don't have the skills to DIY this.

I am experiencing multiple crashes per day which don't seem to related to specific websites or content, the most recent of which are submitted over the past two days: bp-cd870292-f117-4584-999b-a01fe0220111 bp-97d8fc05-adcf-441b-afee-475560220111 bp-d4a61799-62d2-48fa-94ee-dc9700220111 bp-4027fd91-08f9-4cbf-a2b5-1ebeb0220111 bp-84d70be6-f036-4fe0-a33e-e491c0220111 bp-39eb36bb-7fce-4862-9ad6-3efd70220111 bp-a3da5076-0065-4760-99b2-edeaf0220111 bp-a27431c8-eb4d-47c8-b550-7526f0220110 bp-de35dba0-dd29-4665-a5d3-9dd3d0220110 Before I try a fresh install, I wondered if anyone can help interpret the crashes as I am curious what is going on but don't have the skills to DIY this.

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bp-97d8fc05-adcf-441b-afee-475560220111 Signature: @0x341e74a0ac4

Windows Error Reporting : 1

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++ bp-d4a61799-62d2-48fa-94ee-dc9700220111 Signature: mozilla::layers::ImageContainer::GetCurrentSize

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Attention Sumo's there are 5 related bug reports +++++++++++++++++++++++++++++++++++++++++++++ bp-4027fd91-08f9-4cbf-a2b5-1ebeb0220111 = Uptime 38 seconds bp-84d70be6-f036-4fe0-a33e-e491c0220111 = Uptime 47 seconds

Signature: mozilla::ipc::MessageChannel::SyncStackFrame::~SyncStackFrame

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++ bp-39eb36bb-7fce-4862-9ad6-3efd70220111 Signature: nvwgf2umx_cfg.dll

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

msvp9dec_store.dll = Microsoft® Windows® Operating System

This is for Sumo's Related Bugs 1535713 NEW --- Crash in [@ nvwgf2umx_cfg.dll] ++++++++++++++++++++++++++++++++++++++++++ bp-a3da5076-0065-4760-99b2-edeaf0220111 = Uptime 253 seconds (4 minutes and 13 seconds) Signature: nsCSSFrameConstructor::AddFrameConstructionItems

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Modified by FredMcD

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Your crashes are all over the place. Sometimes this means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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FredMcD said

Your crashes are all over the place. Sometimes this means the system is having issues with the RAM. MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on. Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

Thanks for the reply and for having a look at my issues. I do let Windows handle page file (Automatically manage paging file size for all drives) but I did add an extra 16GB of RAM a couple of months ago - not sure this is relevant. I'll run memtest today and report back.

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Well, I got red... I didn't even think of RAM!

I'll try a few BIOS settings and see if it stabilises. If not, RMA time. Thanks for the pointer

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