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Primary Password worked fine, now FF REFUSES to accept it.

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

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I think FF has developed a bug, not sure when the last update occurred, but every time they update "automatically", which I DETEST! I end up with all sorts of issues, this time, when the Primary Password box comes up, I enter my Primary Password, and YES, I DO KNOW EXACTLY WHAT IT IS, but every time I start entering it, the PP Box comes up with NOT RESPONDING right after I enter the first letter, sometimes I'll get several characters in before it LOCKS UP with this error again. And if I'm lucky, I might get the entire Primary PW in, but then it just goes back to the damn PPW Pop-up box and wants it again. I have tried far too many times to access my FF account with my PPW, but it refuses it. Again, I KNOW WHAT IT IS, and it worked just fine the night before, but now today 12/24, FF is refusing to accept the PPW, and I KNOW it is correct, and I even typed it in slowly to make sure I was entering the correct sequence of characters.

I think there may have been some kind of update and now it's LOCKED ME OUT and I need to gain access to MY site passwords, as I have over a thousand plus pw's in there.

FireFox NEEDS desperately to have, AND GIVE USERS, an option to RESET this Primary Password, as I DID NOT CHANGE IT, I **KNOW** what it is, but I can't get FF to accept it! As of now{this writing}, and there is NO WAY to reset it WITHOUT LOSING ALL YOUR SITE PW's and that is totally F'N RIDICULOUS there is no way to reset this Primary WITHOUT losing all YOUR SAVED DATA, because you can't even gain access to that data to even SAVE IT if the PPW isn't working or got skewed by some f'n update THEY DID that I didn't want to happen!

They NEED A RESET for PRIMARY PASSWORDS so crap like this doesn't happen. And not only that, they SHOULD HAVE A REAL SUPPORT TEAM that THE USER CAN CALL AND SPEAK WITH, ONE WHO KNOWS the software when an issue like this comes up and HAVE A FIX FOR IT, so you DO NOT LOSE SAVED DATA or at least a way to SAVE that DATA if you have to do a MAJOR RESET of the software, as it is, it's very stupid, idiotic and dumb that none of this can be accomplished! I was hoping there was a PRIOR VERSION using that option in Win 7 to try and restore a previous version that WORKEWD and had all my info, but NOOOOOOO, they make darn sure you can't revert to a prior version THAT WAS WORKING and leave you stuck with a version that has don nothing but frustrate you because you've LOST ACCESS to everything.

I WILL NEVER< NOT EVER, use a Primary Password Again, not in the way it is currently set up because, again, it's STUPID, MORONIC, IDIOTIC, and DOWNRIGHT IGNORANT NOT to have some way to RESET this PPW WITHOUT losing everything in the browser!

And I ticked off over this, you're darn tootin' I am! I did nothing, NOT A THING to cause this issue, it all started on its own when I opened FF to use it and IT REFUSED MY Primary Password, that HAS NOT been changed, I **KNOW** what my PPW is, and it no longer works! And I didn't need it to log in here, as this site uses a different PW with an e-mail I use frequently and know its password for site access here.

I think FF has developed a bug, not sure when the last update occurred, but every time they update "automatically", which I DETEST! I end up with all sorts of issues, this time, when the Primary Password box comes up, I enter my Primary Password, and YES, I DO KNOW EXACTLY WHAT IT IS, but every time I start entering it, the PP Box comes up with NOT RESPONDING right after I enter the first letter, sometimes I'll get several characters in before it LOCKS UP with this error again. And if I'm lucky, I might get the entire Primary PW in, but then it just goes back to the damn PPW Pop-up box and wants it again. I have tried far too many times to access my FF account with my PPW, but it refuses it. Again, I KNOW WHAT IT IS, and it worked just fine the night before, but now today 12/24, FF is refusing to accept the PPW, and I KNOW it is correct, and I even typed it in slowly to make sure I was entering the correct sequence of characters. I think there may have been some kind of update and now it's LOCKED ME OUT and I need to gain access to MY site passwords, as I have over a thousand plus pw's in there. FireFox NEEDS desperately to have, AND GIVE USERS, an option to RESET this Primary Password, as I DID NOT CHANGE IT, I **KNOW** what it is, but I can't get FF to accept it! As of now{this writing}, and there is NO WAY to reset it WITHOUT LOSING ALL YOUR SITE PW's and that is totally F'N RIDICULOUS there is no way to reset this Primary WITHOUT losing all YOUR SAVED DATA, because you can't even gain access to that data to even SAVE IT if the PPW isn't working or got skewed by some f'n update THEY DID that I didn't want to happen! They NEED A RESET for PRIMARY PASSWORDS so crap like this doesn't happen. And not only that, they SHOULD HAVE A REAL SUPPORT TEAM that THE USER CAN CALL AND SPEAK WITH, ONE WHO KNOWS the software when an issue like this comes up and HAVE A FIX FOR IT, so you DO NOT LOSE SAVED DATA or at least a way to SAVE that DATA if you have to do a MAJOR RESET of the software, as it is, it's very stupid, idiotic and dumb that none of this can be accomplished! I was hoping there was a PRIOR VERSION using that option in Win 7 to try and restore a previous version that WORKEWD and had all my info, but NOOOOOOO, they make darn sure you can't revert to a prior version THAT WAS WORKING and leave you stuck with a version that has don nothing but frustrate you because you've LOST ACCESS to everything. I WILL NEVER< NOT EVER, use a Primary Password Again, not in the way it is currently set up because, again, it's STUPID, MORONIC, IDIOTIC, and DOWNRIGHT IGNORANT NOT to have some way to RESET this PPW WITHOUT losing everything in the browser! And I ticked off over this, you're darn tootin' I am! I did nothing, NOT A THING to cause this issue, it all started on its own when I opened FF to use it and IT REFUSED MY Primary Password, that HAS NOT been changed, I **KNOW** what my PPW is, and it no longer works! And I didn't need it to log in here, as this site uses a different PW with an e-mail I use frequently and know its password for site access here.

All Replies (2)

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Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

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Quote: I have tried far too many times to access my FF account with my PPW, but it refuses it

The Primary Password is used to unlock the passwords stored in the Firefox Lockwise Password Manager. The password used to connect to the Firefox Sync Account is a different password (unless you used the same password; you shouldn't do this), so do not get confused.

Can you login to the Firefox account via this web page?